FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
🛍️ Where are your products manufactured?
All our products are designed and produced under the supervision of Titan Hive LLC in Boston, Massachusetts, USA.
🚚 How long will it take for my order to arrive?
Shipments within the United States take between 3 and 7 business days once payment is confirmed. You will receive a tracking number via email as soon as your order is dispatched.
💳 What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay. All payments are processed securely through Shopify Payments.
♻️ Can I return or exchange a product?
Yes. You can request an exchange or return within 7 days of receiving your order. The product must be unused, in its original packaging, and with tags. Contact us at support@thetitanhive.com.
🎨 Do you offer customized products?
Currently, our catalog focuses on high-quality standard products. For special inquiries, contact us via WhatsApp at +1 (617) 518-8702.
📦 What if my order arrived damaged?
Notify us within 24 hours of delivery. Our team will arrange a replacement at no additional cost.
🌐 Do you ship internationally?
Currently, we ship within the United States. We are working to enable international shipping soon.
Find your answers here
How long does it take to ship my order?
📦 Orders are delivered within an estimated 5 to 8 business days , depending on destination and availability. You will receive a tracking number as soon as your order is shipped.
Can I return a product if I am not satisfied?
🔁 We accept returns only on non-personalized, non-electronic, and non-food items within 7 days of delivery , provided they are unused and in their original packaging. See our return policy for more details.
Customized products or supplements can be returned.
🚫 We do not accept returns or exchanges on:
, once the design has been approved by the client.
, for safety and hygiene reasons.
Claims will only be accepted in the case of manufacturing defects or damage during shipping.
What warranty do electronic products offer?
🔌 Electronic items include a limited warranty against manufacturing defects . We do not cover damage due to misuse or normal wear and tear. To qualify for the warranty, you must contact us within 7 days of delivery .
What are the available payment methods?
We accept credit and debit cards, PayPal, and other secure payment methods. All transactions are secure to ensure your security and confidence when purchasing.
Can I modify or cancel an order after placing it?
For logistical reasons, orders are processed quickly once confirmed. If you need to make a change, please contact us within two hours of purchase and we will do our best to help you.
Can I track my order?
Yes . Once your order has been processed and shipped, you'll receive an email with the tracking number and a link to monitor the shipment in real time.
I can't find my answer
Do you have a specific question that isn't listed in our FAQ?
We are here to help you.
Click the button below and contact us directly . Our team will be happy to assist you and respond as soon as possible.