Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
🛍️ Where do they manufacture their products?
All our products are designed and produced under the supervision of Titan Hive LLC in Boston, Massachusetts, USA. Some custom items in the Seedk Art line are manufactured in our workshop using DTF, sublimation, or heat transfer vinyl techniques.
🚚 How long will it take for my order to arrive?
Shipping within the United States takes between 3 and 7 business days after payment confirmation. You will receive a tracking number via email as soon as your order ships.
💳 What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay. All payments are processed securely through Shopify Payments ' authorized platforms.
♻️ Can I return or exchange a product?
Yes. You can request an exchange or refund within 7 days of receiving your order. The product must be unused, in its original packaging, and with the tags attached. To begin the process, contact us at support@thetitanhive.com .
🎨 Do you offer personalized products?
Yes, Titan Hive and Seedk Art offer custom items. You can request exclusive designs or upload your own file through our official channels. Contact us via WhatsApp at +1 (617) 518-8702 for personalized assistance.
📦 What do I do if my order arrived damaged?
If your product arrives with defects or shipping damage, please notify us within 24 hours of delivery. Our team will review your case and arrange for a replacement at no additional cost.
🌐 Do you ship internationally?
We currently ship within the United States. We are working to enable international shipping in the coming months.
All shipping, return, and privacy policies are managed by Titan Hive LLC . For more information, please review our shipping and privacy policy pages.
Find your answers here
How long does it take to ship my order?
📦 Orders are delivered within an estimated 5 to 8 business days , depending on destination and availability. You will receive a tracking number as soon as your order is shipped.
Can I return a product if I am not satisfied?
🔁 We accept returns only on non-personalized, non-electronic, and non-food items within 7 days of delivery , provided they are unused and in their original packaging. See our return policy for more details.
Customized products or supplements can be returned.
🚫 We do not accept returns or exchanges on:
, once the design has been approved by the client.
, for safety and hygiene reasons.
Claims will only be accepted in the case of manufacturing defects or damage during shipping.
What warranty do electronic products offer?
🔌 Electronic items include a limited warranty against manufacturing defects . We do not cover damage due to misuse or normal wear and tear. To qualify for the warranty, you must contact us within 7 days of delivery .
What are the available payment methods?
We accept credit and debit cards, PayPal, and other secure payment methods. All transactions are secure to ensure your security and confidence when purchasing.
Can I modify or cancel an order after placing it?
For logistical reasons, orders are processed quickly once confirmed. If you need to make a change, please contact us within two hours of purchase and we will do our best to help you.
Can I track my order?
Yes . Once your order has been processed and shipped, you'll receive an email with the tracking number and a link to monitor the shipment in real time.
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